Knowledge Management Analyst

The Community Foundation for Greater Buffalo is seeking to hire a Knowledge Management Analyst.

POSITION SUMMARY

The Knowledge Management Analyst (KMA) reports to the Chief Community Impact Officer and assists the Community Foundation in organizing, summarizing and reporting critical community information and data related to Community Foundation initiatives. Knowledge Management (KM), by its nature, is a growing and constantly evolving function at the Community Foundation. Based on an ongoing search for information, KM provides data to Community Foundation partners to allow them to solve community problems and to enhance solid organizational decision making that is evidence based.

The KMA carries out secondary analyses to identify populations, needed services, and trends pertaining to key community needs. The KMA will also work to report data specific to the performance of the Community Foundation’s leadership initiatives using innovative methods for tracking lessons learned, challenges and measurable outcomes. The KMA is also responsible for the visual representation of the data analyses and reporting using dashboards, infographics, reports and presentations. This includes collaborating as necessary to establish data projects to advance the Community Foundation’s mission.

The KMA is also responsible for the development and management of internal and external information systems for facilitating a shared learning environment at the Community Foundation.

AREAS OF KEY RESPONSIBILITIES

  • Understand the key issues pertaining to the Community Foundation’s strategic community goals, and frame those issues for communication in audience-relevant ways.
  • Decipher and communicate exactly what questions need to be answered in a given situation. Providing knowledge and expertise as requested to staff, Board, and the community to make better, more informed decisions.
  • Create and maintain information architecture for knowledge library and systems for users to access resources and information.
  • Employ persuasive writing skills to frame issues, supported by the use of visual data presentation and reporting through communications tools to deliver key messages to target audiences .
  • Identify best sources of information to analyze findings to determine baseline for community impact agenda. This includes secondary data analyses and reporting, the development of secondary research reports, as well as content generation to support key communications.
  • Extract, capture/document, synthesize, derive insights and present information across multiple communication channels in ways that are easily comprehended by various target audiences (e.g., infographics, maps, charts, etc.).
  • Help establish metrics to determine outcomes and impact; tracking costs and determining ROI of programs; developing feedback loops to apply learnings.
  • Help organize and manage the relationships between resources, activities, outputs and outcomes of specific projects and leadership initiatives.
  • Periodically utilize focus groups, surveys and other market research tools to inform the Community Foundation’s work.
  • Prepare data and information needed for The Community Foundation’s Board and leadership to make informed decisions to drive community change.
  • Maintain a history of what’s been learned and ensure transparency across the organization by developing reporting dashboards and managing information updates.
  • Demonstrate an eagerness to acquire necessary knowledge, skills, and judgment to accomplish a result or to serve client/stakeholder needs effectively.
  • Demonstrate an understanding, sensitivity and respect for cultural values, practices, beliefs and social experiences of diverse communities (e.g., ability, race/ethnicity, gender, age, etc.).

TECHNICAL EXPERTISE/EXPERIENCE AND QUALIFICATIONS

  • Minimum Bachelor’s degree, relevant backgrounds may include urban planning, public administration, government relations, business, economics, etc.
  • Minimum of three (3) years experience (or equivalent) in the nonprofit or related field (program evaluation, research design, socio-demographic analysis or project management)
  • Strong secondary research and analytical skills; fact-checking, statistics, technical writing, etc. Keen ability to locate and determine appropriate and relevant sources of information.
  • Capable of presenting complicated information in an organized and effective manner; infographics, maps, charts, etc.
  • Experience in program evaluation; outcomes, indicators, benchmarks, a plus.
  • Excellent oral and written communication skills; ability to communicate to Board, staff and the community.
  • Experience in working independently and as part of a team on complex projects.
  • Proven project management experience, prioritizing multiple projects with tight deadlines.
  • Computer proficiency in all Microsoft components including Excel, PowerPoint and Access (preferred).
  • Use of Adobe Creative Suite and/or other data visualization platforms (e.g. Prezi) preferred.
  • Experience working with Geographic Information Systems (GIS) and developing supporting geo-databases for generating maps.
  • Ability to utilize knowledge tools and systems for promoting shared learning.

 ABOUT THE COMMUNITY FOUNDATION:

Celebrating its centennial year in 2019, the Community Foundation for Greater Buffalo was established in 1919 to enhance and encourage long-term philanthropy in the Western New York community. A 501 (c)(3) organization, the Community Foundation’s mission is: Connecting people, ideas and resources to improve lives in Western New York. For 100 years the Community Foundation has made the most of the generosity of individuals, families, foundations and organizations who entrust charitable assets to the Community Foundation’s care. Learn more at www.cfgb.org.

 APPLICATION PROCEDURE

We’re looking for talented people who want to use their abilities to make a lasting difference. If that is you, then please send a cover letter explaining your interest in this position and what you would bring to the Community Foundation for Greater Buffalo.

Send cover letter and resume as a single Word or PDF document via email to: Jobs@CFGB.org.

Please submit responses electronically via email. Response may also be received by U.S. Postal Service if an electronic medium is not available. No calls please.

Application deadline: Open until filled.  We thank all candidates for their interest; however, only those selected for an interview will be contacted. The Community Foundation for Greater Buffalo is an equal opportunity employer that values diversity, practices inclusion and works to advance equity.